Troubleshooting FAQs

I’ve installed the code, but I’m not seeing the survey on my site. Why?
Check that the code is installed on the page you’re viewing and that the survey is active in the dashboard.  There are other customer feedback tools that ma...
Sun, 17 Jan, 2021 at 9:49 PM
I’m not getting enough responses. What can I do?
In some cases, the traffic volume is too low on a website or site section to get a good sample of responses. In this case, it may require a custom trigger. ...
Wed, 13 Jan, 2021 at 10:15 AM