Survey Setup FAQs

How do I install the code snippet?
Once the evaluation has been created, your code snippet can be found under Manage in the navigation bar where you can copy the code snippet to your clipboar...
Tue, 19 Jan, 2021 at 9:13 AM
I want the evaluation to appear on two different sites. How do I do that?
If you are using different evaluations for each site, you can create two different evaluations and use separate JavaScript code snippets for each evaluation...
Wed, 13 Jan, 2021 at 10:10 AM
Can I customize the survey questions?
Yes, some of the answer choices can - and should - be customized based on your site’s purpose and goals. Additionally, you can add a custom question for seg...
Sun, 17 Jan, 2021 at 5:48 AM
How do I edit the survey?
You can access the evaluation in the dashboard under Admin > Evaluations. Clicking the evaluation will display the questions in the survey. In this view,...
Wed, 13 Jan, 2021 at 10:11 AM
Can I update the privacy statement?
You can use your own privacy statement. You’ll find this option when viewing your evaluation dashboard. In the navigation bar. Select Manage and add your pr...
Tue, 19 Jan, 2021 at 9:16 AM
How do I add my company logo?
You’ll find this option when viewing your evaluation dashboard. In the navigation bar, select Manage. Under Logo will be the option to upload a new file.  ...
Tue, 19 Jan, 2021 at 9:18 AM
Can I preview the evaluation before activating it?
Yes, and we recommend testing it before activating it on your site. Once the evaluation is added, you can access it in the dashboard under Admin > Evalua...
Tue, 19 Jan, 2021 at 9:20 AM
Which questions can be customized?
The following questions can have customized answer choices without impacting the scoring algorithm: What was your main goal for visiting our site today? B...
Sun, 17 Jan, 2021 at 5:35 AM